Shipping & Order Processing Information
Flat rate shipping of $8.95 for order's in Australia & New Zealand.
Tracking is available on standard shipping!
We post our items through Australia post ONLY and generally takes between 3 - 7 business days for standard delivery to receive your parcel.
Express Postage within Australia only (with tracking) -
Please allow 1 - 3 business days to receive your item. Your location is a big factor also.
Choosing express postage DOES NOT mean you will get your order in the mail quicker.Rest of the world is $18 AUD.
- Please allow 10 - 25 working days (no tracking) via Air Mail.
Customs and Import Taxes
- Buyers are responsible for any customs and import taxes that may apply when entering into your country. Down The Little Lane is not responsible for delays due to customs.
We will send you a tracking number once your order has been shipped! Please allow 24 hours for Australia post to update their system.
Once your item has been shipped, Down The Little Lane accepts no responsibilities for lost or damaged packages. We will however, endevour to assist you in locating your lost/missing parcel.
Damages in transit -
We take extra care in packaging your parcel to prevent damages to your item. If your item has been severely damaged due to negligence in transit, please get in contact with us within 2 days of receiving your item and have pictures ready for us to investigate.
Order processing time -
Your order will be processed in 3 - 7 business days.
During our busier months, (November - January) Please allow up to 10 business days for your order to be processed.
Order processing is the process or work-flow associated with picking, packing and delivery of the packed items to the delivery carrier (Australia Post).
Business days - MONDAY TO FRIDAY.
Please note - We are not held responsible for mistaken postage choice.
If you have selected your postage as pick up by mistake, please let us know ASAP and we will fix that up for you. Otherwise your order will be sent to the allocated store.
We do not cross check addresses.
(if this occurs a pick up fee of $5 will be added to your postage cost)
FREE STANTHORPE DELIVERY
By entering the discount code - stanthorpe this will give you free local delivery. However, only one code per transaction is available.
We encourage postal delivery as this method is safe, trackable and secure. Down The Little Lane will not be held responsible for any lost or damaged goods that have been delivered.
Local delivery times are Wednesday's ONLY.